Frequently Asked Questions

General information

A: We typically aim to respond to client questions within one business day. If you have an urgent request, please send a message to our WhatsApp. Our operating hours are Monday to Friday from 9 am to 6 pm China Time.

A: Yes, you are more than welcome to visit our factory. We believe that a visit will instill confidence in the quality of our products. In fact, many of our partners have chosen to work with us after visiting our factory. If you have an agent representing you, they are also welcome to visit. Please contact us in advance to schedule your visit.
Location:
Rixin Building, No.1 Futian Road, Xiangzhou District, Zhuhai, Guangdong, China
广东省珠海市香洲区福田路1号日新大厦

A: Typically, our lead time is 45 business days after confirmation of payment, formula, and packaging design. The exact lead time may vary depending on the quantity and packaging options you choose. For a more accurate estimate, please contact us with the specific details of your order, and we will promptly provide you with the relevant lead time.

Samples

A: Please allow 3-4 business days for our sample department to process your order. We will ship the samples as soon as they are ready, and you will receive an email with your paid invoice and tracking number.

Products

A: Our produced products have a shelf life of three years. We do not use direct stock; your private label products are manufactured once you confirm the order. This ensures that the production date is the latest, aligning with your sales and marketing strategy.

A: If you wish to create a skincare line, please reach out to us, and our experts will promptly guide you through the entire process.

Orders

A: MOQs vary depending on the type of partnership

1. For wholesale partners retailing our brands, the MOQ is 50 pieces.

2. For private label partners, it starts from 5,000 pieces, with some packaging options starting from 10,000 pieces. Check out our Special low MOQ Products, starting from 500 pieces.

3. For contract manufacturing partners, MOQs depend on the packaging. Please contact us for details.

A: There are no preset costs as they depend on factors like the product, packaging, and quantity. Please contact us for a pricing offer.

A: Feel free to contact us, and we will assist you in making the best product and packaging choices.

A: We do not allow the copying of brands. We only accept brands that you are legitimately authorized to use, and trademark registration must be provided if applicable.

A: We do not provide order rush services, but we strive to deliver orders promptly.

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